Gogo does away with 30 day pass, so going from GoGo is a no go
As a pretty regular traveler, I find the need to use GoGo from time to time. Pretty decent service, and if I had a bunch of flights in 1 month, or several long haul (east to west coast) flights, I would buy a 30 day pass. However, they took that away, and now only allow me to do their regular monthly plan, with a recurring charge. So if I forget to cancel the service in 30 days, they charge me for another 30 days. Lovely. And how do I cancel? Apparently, removing my stored credit card is a way to do it, but not outlined on their site. The only way I could find to do it was to select 'Live Help' which opened an FAQ. Now, I hate dealing with people when something can be automated, so for a brief moment, I thought they had what I wanted. But, alas, I still had to waste time in a chat session, as the only option provided was:
If you would like to cancel your Gogo Unlimited or Gogo Traveler recurring subscription, simply click the Chat With Us link to speak to a Customer Care representative.
Here is the chat session:
Graeme: Welcome to Gogo. My name is Graeme.
Graeme: Hi, Dmitry!
Dmitry Kagansky: hi
Dmitry Kagansky: please cancel the monthly charge
Graeme: I do see that you've removed your stored payment card from this account, so your subscription will expire automatically. You won't need to do anything else.
Dmitry Kagansky: you could point that out in your FAQ
Dmitry Kagansky: this is a real nuisance
Dmitry Kagansky: so in order to do a '30 day pass' as I had in the past, i'll need to add and then remove my credit card
Dmitry Kagansky: or chat with one of you guys every time
Graeme: Yes, you need to contact us to cancel your subscription.
Dmitry Kagansky: that's just lovely
Graeme: What other questions can I answer for you?
Dmitry Kagansky: no others
Dmitry Kagansky: thank you
Graeme: Thank you for choosing Gogo. Fly classy.
Graeme has disconnected.
Good times; thanks for wasting more of mine, Gogo. Way to make things easier. I'll definitely have second thoughts on that hour long flight as to whether I want to put in my credit card number, and have to remember to cancel it within 30 days.